FAQ

This is different depending on your operating system

Mac OS X

There are commands available in /Applications/Chia.app/Contents/Resources/app.asar.unpacked/daemon To see your keys type this in terminal:

cd /Applications/Chia.app/Contents/Resources/app.asar.unpacked/daemon

./chia keys show

Windows 10

Run the PowerShell, replace [your version] with version you’re running and run:

cd ~\AppData\Local\Chia-Blockchain\app-[your version]\resources\app.asar.unpacked\daemon\

.\chia.exe keys show

Linux/CLI

Run terminal/shell

cd [where you cloned chia-blockchain git repo]
. ./activate
chia keys show

Create an order. Provide public keys that will be used to generate a plot. Once your order is paid for, we start plotting. Estimate time should give you an estimate on how long it will take to plot. Each plot will have a URL where you can download them. Our servers are on a 1 Gbit connection. You can have 3 plots active at a time. Please contact us if you need more parallel plots. Please note that number of active plots might be less if we’re under high demand, but should resolve itself in a few hours.

About 7 hours. We’re constantly optimizing that time and so is Chia plotting library.

Yes. 100 per order currently and they will run in parallel as long as capacity is available.

By default you get 3 parallel slots. Slots are released when you delete a plot. Contact us if you need more.

We offer refunds if your download speed is less than 5Mbit and we can’t help improve it. If plotting doesn’t start in more than 6 hours. Or for any reason if you cancel in first 6 hours. Please email us to cancel.

Contact us via support and we’ll restart the plotting. It should automatically detect an issue and restart though.

You have 3 days per plot.

Website uses an API, but it’s not possible to buy new plots purely through API yet.

We can’t get access to your funds with public keys. Transactions can be signed with private key only. The only concern might be privacy. We take security seriously and will try our best to not leak any data. We’ll understand if you’ll use a throwaway email account and virtual credit card though

Sorry about that, we’re still actively deploying changes daily. Please send an email to support. Thanks!